Description
Essential tasks:
Welcome and reception: Greet guests with a smile and welcome, and provide assistance with luggage and directions to their rooms.
Room Reservations: Handling reservations, whether direct or online, and ensuring that suitable rooms are available for guests.
Check-in and Check-out: Complete guest check-in and check-out procedures, hand over keys, and prepare bills.
Answering inquiries: Answering all guest inquiries about the hotel, available services, and nearby facilities.
Managing administrative tasks: handling phone calls, managing messages, and organizing appointments.
Requirements
Essential skills for a receptionist:
Communication skills: Ability to communicate with guests of different nationalities and cultures.
Courtesy and Professionalism: Treat guests with courtesy and respect, even in difficult situations.
Problem Solving: The ability to analyze problems and find quick and effective solutions.
Ability to work under pressure: Ability to handle multiple tasks at once, and remain calm in stressful situations.
Knowledge of Products and Services: Comprehensive knowledge of all hotel services and facilities.
Computer skills: Ability to use hotel reservation software and other computer systems.